SHIPPING & RETURNS

At Citizen Blades, we take pride in delivering quality products with efficiency and care. That’s why we make it a priority to process and ship your order as quickly as possible—typically the same day or by the following business day. Staying true to our commitment of offering premium products at fair and affordable prices, we’ve designed a simple, cost-friendly shipping policy. Rather than adding unnecessary charges, we provide flat-rate standard shipping fees that are determined by the total value of your purchase. This ensures that you receive reliable service, timely delivery, and the exceptional value you’ve come to expect from Citizen Blades.

Important Notice: To help protect your deliveries from rising porch piracy, all orders over $100 require a signature upon receipt. If you’re unable to sign for your package, you can have it delivered to a USPS or UPS location for convenient pickup. Please note that a valid ID and the tracking number will be required when retrieving your order.

Once your order has been carefully packed and shipped from our warehouse, you will automatically receive a tracking number. This tracking number allows you to follow your package in real time and stay informed about its estimated delivery date. We want you to feel confident and informed every step of the way, which is why we make tracking your order simple and convenient. Should you have any additional questions regarding shipping, need help understanding your tracking information, or have concerns about the delivery process, our friendly support team is always available to assist you. At Citizen Blades, your satisfaction is our top priority, and we are committed to ensuring that your order reaches you quickly, safely, and without hassle.

If an order cannot be delivered due to an incorrect address provided at checkout, or if the package is lost, stolen, or returned to us, the customer will be responsible for the cost of reshipping—even if the original order qualified for free shipping.

For issues such as lost or stolen packages in transit, or delivery delays, please contact the appropriate shipping carrier (USPS, UPS, or FedEx) directly to file a claim. Once your order has left our facility and is in the possession of the carrier, we are not responsible for any delays or disruptions in delivery.

Please be advised that we do not deliver to P.O. Box addresses. Given the high value of our products, all orders exceeding $100 require a signature upon delivery. To guarantee secure and prompt receipt of your order, kindly provide a physical address where someone will be available to sign at the time of delivery.

Returns

Our return policy allows for returns within 15 days of receiving your item.

To qualify for a return, the item must be in the same condition as when received—unworn, unused, with all tags attached, and in its original packaging. Additionally, a receipt or proof of purchase is required.

All returns must receive prior authorization. Please contact us to obtain a Return Merchandise Authorization (RMA) number.

Once your return is approved and you have received an RMA number, be sure to include it on your return shipping label.

Kindly provide us with the return shipment’s tracking number for reference.

Please note that return shipping costs are the responsibility of the customer.

We do not accept returns on discounted items, sale items, or items purchased during promotional events, unless the product is found to have a manufacturing defect. We appreciate your understanding.

To initiate a return, please contact us at Citizen Blades. All returns must be sent to the following address:
Citizen Blades, Private Limited, Circular Rd, Wazirabad, Pakistan.

Please note that items returned without prior authorization will not be accepted.

For any questions regarding returns, feel free to reach out to us at Citizen Blades.

Kindly note that a 20% restocking fee will be applied to the price of the sword. Shipping charges are non-refundable.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items

Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The quickest way to receive the item you want is to return the original item. Once your return is approved, you can place a new order for the desired product.

Refunds
We will notify you once we have received and inspected your return, and inform you whether your refund has been approved. If approved, the refund will be processed to your original payment method within 15 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund to your account.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at Citizen Blades.
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